Refund policy
Return & Refund Policy
Effective Date: September 3, 2026
At Browne Beauty, we aim to make returns and refunds clear, fair, and easy to understand. Because many beauty and personal-care products are hygiene-sensitive, some items may have additional return limitations once opened or used.
Please review this policy before submitting a return request.
1. Eligible Return Period
Customers may request a return for qualifying merchandise within 30 days of delivery.
To qualify for a standard change-of-mind return, a product should generally:
Be unopened and unused;
Remain in its original condition;
Have any hygiene or protective seals intact;
Include original packaging, accessories, and components supplied with the item; and
Be supported by a valid order number or other proof of purchase.
Return eligibility may be limited if a product has been opened, tested, altered, damaged, or used after delivery.
2. Contact Us Before Returning Products
Please email BrowneBeauty1994@dizolbeauty.net before sending any merchandise back.
Your message should include your order number, the product involved, and the reason for your return request.
If you are reporting a damaged, leaking, defective, missing, or incorrect product, please include clear photographs whenever possible.
After reviewing your request, we will provide instructions for any approved return.
Do not automatically send merchandise to our business address. The appropriate return destination will be provided in the return instructions when a return is authorized.
3. Beauty, Cosmetic, and Personal-Care Products
For hygiene and safety reasons, beauty and personal-care products that have been opened, tested, swatched, used, or had their protective seal removed generally cannot be returned solely because of a change of preference.
This may include products such as cosmetics, skincare, beauty treatments, or other hygiene-sensitive merchandise.
An opened or used item may still be reviewed when it:
Arrived damaged or leaking;
Appears defective;
Was not the product ordered;
Was compromised before or during delivery; or
Qualifies for a remedy under applicable law.
Please keep the product and its packaging until we have reviewed the matter.
4. Shade, Texture, Scent, and Personal Preference
Beauty products may appear or perform differently depending on skin tone, lighting, individual skin type, device display settings, personal preferences, and other factors.
Unless a product is defective or incorrectly supplied, dissatisfaction based solely on shade preference, scent, texture, finish, or personal compatibility does not automatically qualify an opened or used product for return.
We encourage customers to review available product descriptions, ingredient information, shade details, and usage instructions before purchasing.
5. Damaged, Defective, or Incorrect Orders
Please inspect your order promptly after delivery.
If your package contains damaged, defective, leaking, incomplete, or incorrect merchandise, contact us as soon as reasonably possible at BrowneBeauty1994@dizolbeauty.net.
To help us investigate, we may request:
Your order number;
A brief description of the problem;
Photographs of the affected product;
Photographs of the shipping packaging; and
Product labels or identifying information when relevant.
Once reviewed, we may provide a replacement, refund, replacement component, or another appropriate resolution depending on the circumstances.
6. Items That May Be Excluded From Standard Returns
Ordinary preference-based returns may not be available for:
Opened, tested, swatched, or used cosmetics and beauty products;
Items with broken or removed hygiene seals;
Customized or personalized products;
Gift cards;
Products clearly marked final sale before purchase;
Merchandise damaged after delivery through improper use, storage, or handling; and
Products missing essential packaging or components because of customer handling.
Any additional product-specific return conditions disclosed before purchase may also apply where permitted by law.
These restrictions do not eliminate mandatory consumer remedies for defective or incorrectly supplied goods.
7. Return Shipping Responsibility
For an approved return based on personal preference or change of mind, the customer is generally responsible for return shipping costs.
Products should be packaged securely to prevent damage, breakage, or leakage during transportation. We recommend using a trackable shipping method and retaining your shipping receipt until the return is completed.
If we confirm that the return results from an error attributable to Browne Beauty, appropriate return shipping arrangements will be handled as part of the resolution.
8. Inspection and Return Approval
Authorized returns will be inspected after they arrive at the designated return location.
We may review:
Whether the product has been opened or used;
The condition of hygiene seals and packaging;
Whether accessories or components are present; and
The overall condition of the merchandise.
A refund will be issued only after the return has been reviewed and approved, except where another remedy is required by applicable law.
9. Refund Method and Timing
Approved refunds will generally be returned to the original payment method used for the purchase.
Once Browne Beauty processes the refund, please allow approximately 5–10 business days for your bank, card issuer, or payment provider to post the credit.
Financial institutions may require additional processing time, and those timelines are outside our control.
Original shipping charges are generally non-refundable for ordinary change-of-mind returns unless otherwise required by applicable law or the return results from an error attributable to us.
10. Exchanges and Replacements
If you would prefer a replacement or another eligible product, contact us before returning your original purchase.
Exchanges depend on return eligibility and current inventory.
If the requested item is unavailable, we may process an approved refund instead, allowing you to place a separate order for another product.
11. Cancelling or Changing an Order
If you need to cancel an order or correct order information, contact BrowneBeauty1994@dizolbeauty.net promptly.
We will make reasonable efforts to accommodate requests received before fulfillment begins. Once an order has entered processing, packing, or shipment, changes or cancellation cannot be guaranteed.
If an order has already shipped, eligible merchandise may be returned after delivery in accordance with this policy.
12. Returned-to-Sender and Delivery Issues
Customers are responsible for entering accurate and complete delivery information during checkout.
If an order is returned because of an incorrect or incomplete customer-provided address, refused delivery, or another recipient-related delivery problem, we will review the available options once the parcel is returned.
Additional shipping charges may apply if reshipment is requested.
13. Applicable Consumer Protections
This policy describes Browne Beauty's standard return and refund procedures. Nothing in this policy is intended to waive or restrict any consumer right or remedy that cannot legally be excluded.
Where applicable federal, state, or local law provides mandatory protections beyond the terms stated here, those legal requirements will apply.
14. Contact Browne Beauty
For questions about returns, refunds, exchanges, damaged products, or this policy, please contact:
Browne Beauty
760 E 166 Street, Apt 6D
Bronx, NY 10456
United States
Phone: (347) 780-8031
Email: BrowneBeauty1994@dizolbeauty.net